Mobile Banking Account Deletion

US Community Credit Union Mobile Banking Account Deletion Policy

The Google Play Store and Apple App Store have implemented a requirement for US Community Credit Union to provide our members with the ability to request removal of their online/mobile banking account and any associated data. This requirement is the latest of many recent compliance updates from Google and Apple related to user privacy and data safety.

Steps to Request Account Deletion

You can request account removal by:

1. Email:  info@usccu.org
2. Phone:  615-256-8712 or 1-800-304-3436
3. Mail:  US Community Credit Union, P.O. Box 140570, Nashville, TN 37214

A representative from our Member Services team will contact you to confirm the request is valid and initiate the process.

Upon execution of this request, US Community Credit Union will delete all associated data held in our digital and internet banking system. Our digital banking provider retains reports containing transactional data for 365 days, and upon completion of that timeframe, this data will no longer be accessible or available to any party. Your account(s) will remain active, and your account(s) transaction history will remain in our main system history as long as your accounts are open, but all Online and Mobile Banking data will be deleted.