A security update for our Mobile App will go into effect on June 28. To avoid access issues, please ensure your contact information is up-to-date on your US Community Credit Union account. Contact US at 615-256-8712, or login to your account through online banking to verify:

  • Phone Number
  • Email Address
  • Physical/Mailing Address

NOTE: If you are currently receiving one-time passcodes when accessing your account through the online browser, your phone number is up-to-date, and there is nothing further you need to do at this time. However, it is always good to review your contact information on a periodic basis.

What does this mobile app update mean?

Effective June 28, you will notice a change the next time you login to your USCCU mobile app. This change, which has been implemented as an additional security feature, will:

  • Require you to setup a one-time passcode verification before you can access your account.
  • At login, you will be sent a verificatoin code via text message or through a phone call to the phone number connected to your USCCU account.
  • The mobile app will prompt you to enter the code before granting you access to your account.

What will this do?

Once you have completed this one-time process, you will receive a text/phone call verification code in the future should you ever have trouble logging into your mobile app. This will take the place of answering security questions.


US Community Credit Union will never call and ask you to provide any passwords, user names, or text verification codes over the phone or via email. If you receive a phone call from someone asking for any of this information, hang up immediately as it is likely a scam.

If you would like assistance verifying, updating, or accessing your account information, please contact US at 615-256-8712 so we can complete the process with you.

Thank you.